Terms & Conditions

These terms and conditions are applicable every time you access our website and, or order goods from us.

  1. Order Processing and acceptance
    1. All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. Please note that we will not reserve the your ordered goods until payment is confirmed. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent on stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.
    2. Whilst it is our intention to keep our website up to date and accurate, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or accept it based on the correct information. If we are unable to contact you within the 7 working days, we will revoke your order and will notify you by email; message will be sent to the email address that you provided us at the time of your order.
    3. Ownership of product is handed to customer once payment is done and we will dispatch the products through the shipping company.
    4. Customer can cancel their order when cancel button is active. Once it is inactive, order cannot be canceled, changed and refunded without our permission. Upon shipment of the package, our warranty and return policy comes into effect.
  2. Payments
    1. Etoren offers customer the following payment options in checkout. We reserve the rights to decline any payments (and/or request an alternative method of payment) at our discretion for security reason.
    2. PayPal: the most convenient payment method. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer. 

      Secure Credit / Debit card payment : We also accept international VISA and MasterCard at our checkout page

      Local bank transfer: We offer local bank transfer option for limited counties (Japan, Australia, US,UK, European countries) It may take up to few working days to confirm payment. We can only accept local bank transfer method, other payment method such as international bank transfer, bank cheques etc are not acceptable and we are not responsible for the payment customer made without following our instruction.

      Local payment solutions: we offer Russian and Brazilian customers the option to pay via local payment solution. Additional fees or charges may be applied by Credit Card company or bank via our partner offering the payment options.

    3. Prices shown on this website are in currency selected and does NOT include VAT, duties or applicable import fees except for selected countries, GST/VAT and applicable import fees and, or taxes may be applicable to the purchase, depending on where you are based. These charges are not billed by us and are collected by your local Import authorities at point of delivery, if it is a local requirement.
    4. Please note that additional credit card or local bank fees may be levied on your order. Whilst our pricing is listed in local dollars, credit cards are billed as international transaction, so an international credit card fee may be charged by your service provider for your transaction. We are unable to provide guidance on the percentage that may be charged, as if applicable, this fee will be billed at the jurisdiction of your credit card service provider.
    5. Our business and business conditions offered on this site support customer purchases for personal usage only. Any orders deemed planned for other application cannot be processed within the conditions stated here. In case of special order request, please contact us separately for quotation request.
  3. Delivery
    1. Whilst we make every effort to deliver goods in the time frame we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this time-frame, as we rely on third parties to facilitate our customer deliveries for us. We are not liable for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
    2. All delivery time frames are subjected to stock availability.
    3. Our system automatically sends a "Shipping confirmation" email to your nominated email address once your order is packed and ready for shipping. If 
    4. We are not able to change shipping address after order confirmed.
    5. Our delivery responsibility is deemed to be fulfilled and when we have dispatched an order to the designated address as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway as they are managed by assigned shipping company, however will do our best to support customers as necessary to ensure a happy shopping experience. In case of damaged or tempered parcels received, it must be reported to us within 24hours of receipt with shipping damaged declaration by delivery company so we can take immediate actions.
    6. Our courier partners require a signature on arrival, so it is not possible to deliver to PO Boxes. All devices are delivered by courier companies due to their high values.
    7. In case the item cannot be delivered to the customer and customer remains uncontactable, a refund will not be given and the item return will not be accepted for whatever reason. The case will be treated as an abandoned item if the item fails to be delivered to the customer even after we or shipping company made best effort to contact recipient for the delivery. Customs/shipping company reserves the right to abandon the package according to their regulations.
  4. Warranty and Return polices
    1. Standard Warranty is a 12 month warranty on hardware and software, 12 month starts from the day when order is placed to the day when the item is delivered to our office or designated location. Cosmetic damages (except for product box/accessories) and missing parts/items must be reported within 24 hours of receipt under the condition that item must be maintained in original packed condition with all accessories, case and protections not used. For missing parts/items, we will try to send replacement first. The terms and conditions for the standard 12 month warranty are as follows:
    2. Standard Warranty Exclusions:
      Warranty does not cover the following:
           A. Broken screens or LCDs
           B. Damage due to usage in fire, water, earthquake, lightning or other acts of nature and extreme thermal or environmental conditions
           C. Damages caused by accidents or mishandling of the device
           D. Damages caused by applications or firmwares which are not compatible with the device. Rooted devices are not acceptable in any situation.
           E. Dead pixels on LCD or display. Screen burn-in.
           F. Products with serial number or IMEI number removed, erased, defaced, altered or tampered
           G. Products with product replacement(s) that is not the manufacturer's
           H. Any product deterioration due to normal wear and tear, including and not limited to rust or stains
           I.  Accessories including batteries, attached peripherals and free gifts given with main unit. 
           J. Any issue caused by executing a software update
           K. Minor imperfections within the design specifications that do not materially alter functionality of the product (not considered defective).
    3. If product has been received with manufacturer defects that are covered under warranty (refer to above list) buyer is entitled to return the product for an urgent repair within 7 days. In this case, Etoren will cover the return shipping cost as well as the cost to deliver a replacement. Customer will need to arrange repair return permit to avoid tax/duty in own country custom.
    4. Beyond 7 days from the date of receipt but within 12 months from the date of purchase, the product is still covered under our standard warranty. For these products under warranty, customers can send the faulty goods to our office together with relevant documents and we will arrange for repair services. Evaluation of warranty claims will be made (please see Exclusions below) to validate them. Etoren repair service will be done at our discretion within an estimated timeline of 3 - 4 weeks or even longer depending on the issue and availability of spare parts, at no cost to the customer. If there are no symptoms or defects found from our tests, the item will be shipped back to customer without repair or replacement.
    5. In cases where repair is not possible, Etoren will offer an A grade stock as replacement. If there is no replacement available, based on the condition of item, store credit will be offered. See also FAQ Return Policies
    6. Warranty does not cover general maintenance, password reset assistance, routine servicing and cleaning, updating/upgrading of software, installation of software or applications, product demonstration, or any other services other than repair. Also, any inconvenience/ trouble/ accident of usage with third party cable, accessory, app, hardware and software are not covered by warranty.
    7. It is your responsibility to back up your personal information and remove any programs, data etc. stored in the product before handing over it for repair. Etoren assumes no responsibility for any loss, damage, destruction, alteration or failure to maintain confidentiality of programs, data, information or other material that are originally not supplied in box which are left in the Product.
    8. If we are not able to access the item for repair due to security lock, we will not be able to proceed repair and item will be shipped back directly without repair. We will not be responsible for any cost of return of item in this case.
    9. In case that customer reject to receive the item repaired and shipped back, the item shall be deemed abandoned under the reason that customer has given up the possession of the item.This policy would be applied based on the delivery report provided by shipping company.
    10. Etoren shall not be in any way liable for any consequential, incidental, indirect, special or similar damages whatsoever arising from or in connection with the use, inability to use or performance of the product, including without limitation the loss of revenue, loss of profits, loss of opportunity, loss of business,etc.
  5. Returns  Change of mind
    1. Within 7 days of date of receipt of item, any items may be returned if you simply change your mind. Please note that the returns must be in AS NEW CONDITION with FULL PACKING, UNOPENED box with DOCUMENTATION as received. A 30% charge on restocking fee will be applied in this case. If condition of product is not as per defined here, we reserve the right to charge cost to refurbish the product to original AS NEW condition. Delivery charges/duties/taxes/import related fees paid will also not be refunded. To return the goods, please pack them properly, including all originally provided manuals, accessories and packaging and follow return instructions
      See also FAQ Return Policies
    2. Return request can only be raised and considered only after parcel is received by customer. Return policy is not applicable and refund will not be applicable due to customer failure/refusal to receive order or forced abandonment of parcel by courier or customs due to non-delivery
  6. Taxes, Duties, Import Rules, Fees & Charges
    1. Many countries charge duty and /or taxes on goods at the point of import. This is a charge levied by local Country Governments, and will normally be collected by the courier used to deliver your goods. Unless otherwise specified in our website, customer will be responsible for paying all duty and taxes.
    2. Please note that we have a warehouse in Hong Kong, Singapore, Japan, United Kingdom, Australia your goods will be shipped from most suitable location where available stock is located. Several countries like Malaysia, Philippines and Indonesia, for example may require you to have a valid import license / permit to import some technology type products for personal and, or business use. So we advise that you understand your local import rules, where possible prior to shopping with us to avoid disappointment/ additional costs.
      For more information, please feel free to contact us and we will be happy to share any information that we have pertaining to these charges and rules. We will provide this information to aid you, please note that we cannot be held responsible for this information provision, as these fees and charges have been created by local authorities and are outside of our business™ specialty field. They may be subject to change without notice by local authorities.
    3. Please note, that Etoren will not refund the order should goods need to be returned or disposed in custom due to customer™s refusal to pay local fees and charges by their local authorities. Please understand your potential local fees and charges before you place your order with us. By placing your order with us you accept these terms.
  7. Privacy
    1. This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.
    2. All information is collected lawfully and in accordance with the current Privacy Acts of each country.
    3. At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will put our best efforts to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address, and or credit card check on a buyer in order to check legitimacy of their details on a case by case scenario. It is our right to upkeep our image as a high value device supplier of the world and we thank you for your understanding.
    4. If you have any questions about information privacy please Contact us
  8. Security
    1. 1We provide maximum security for your transactions on our site, please note that your bank account or credit card numbers are never stored. We can only see your order information, date of sign-up, and whether or not you have completed your credit card verification process.
    2. If you have any questions about security please Contact us
    3. We will take all reasonable and legally-required precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you.
  9. Pricing, Product Description and Availability
    1. Whilst we make our best effort to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. In case our prices are changed after customer order has been pre authorized, we will not execute any price corrections according to updated prices on Etoren website, regardless whether it is increased or decreased. Likewise, credits will not be offered for items that have been pre authorized before a promotional price has been launched, unless we set this as part of promotional scheme.
    2. Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day or even within same day; the price at the time of order is the one that will apply. Other than promotion events, the primary reason is due to the fact that our company is a global organization and relies on global currency. Our parent company is Etoren Limited, based in HK. Our local site currencies could be pegged to our parent company™s dollar. As a result, pricing can fluctuate. If you have any questions, please Contact us
    3. If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.
    4. Where stock availability for an item states a quantity "In Stock Now" then we have stock available in our Asia Pacific Hub warehouse, to be allocated to confirmed valid orders in date priority. In the event that the total order is higher than stock available and we are unable to obtain further stock, we have to fulfil orders based on first in, first out rule and notify customer of the item that we are unable to fulfil.
    5. Stock availability on our website and order confirmations is generated by our system taking into account current stock levels, customer backorders, products already in transit from suppliers or from another Etoren warehouse, and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays or product discontinuations. Etoren offers these estimates in good faith but we cannot be held responsible should estimated and actual times vary, or if a product is discontinued or superseded by a manufacturer. If a buyer purchases an item that falls out of stock due to whatever reason, we will offer a solution in their best interests, including stock swap, or order cancellation, if the buyer does not want to wait for stock replenishment of the exact item ordered.
    6. Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order.
    7. Because Etoren operates in many different countries, occasionally products may inadvertently be offered for sale on our website we may be unable to sell into some countries for technical, regulatory or commercial reasons. Appearance of these items is not intentional and we reserve the right to remove them without notice and/or decline any orders received for them.
  10. Liability
    1. We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
    2. You will not re-export any goods purchased from us in contravention of your local government export controls.
  11. General
    1. We reserve the right to decline any order for any reason.
    2. If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
    3. We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.
    4. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.
    5. These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
    6. All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.
    7. Any unauthorised use of material on this site is strictly prohibited.
    8. We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
  12. E&OE
    1. Errors and omissions must be excepted.
  13. No effect to statutory rights
    1. The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.